Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways: - To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) - To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) - To process transactions: your information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

How do we protect your information?

We use a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

COPPA Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age.

Frequently Asked Questions

How does your mobile service work?

Our mobile service is simple. We schedule a time that's convenient for you and we will come to you. We can service your phone at home, at your work or business. Yes, you may watch us repair your phone while you wait. We don't charge extra for mobile service in Calgary; we only charge $20 for service outside of Calgary.

What is Apple "Error 53"?

"Error 53" affects users who had their TouchID replaced. We do not replace your TouchID when repairing your iPhone screen; we always swap your original TouchID/FaceID components to the new screen. Therefore, our repair will not cause your iPhone to brick when restoring or upgrading iOS.

Where are you located?

We are a 100 percent mobile service. We do not have a physical store, which allows us to offer our customers competitive and reasonable prices by saving on high operating costs and rent.

How do I know if you're a legitimate business?

We've been in the mobile repair business for over 15 years. We have built our reputation on quality service and word-of-mouth referrals. For your peace of mind, you are welcome to verify our ID, and we treat every device as if it were our own.

Do you offer a warranty?

Yes, we offer a 90-day warranty on all iPhone repairs and 180 days for iPad and MacBook repairs. Warranty covers defects in the parts installed but does not apply to physical damage, liquid damage, or software issues occurring after the repair. Original receipt or text confirmation is required.

Do you repair iPad or MacBook on the spot?

Because iPad and MacBook repairs require specific heat-treatment and long-duration adhesive curing, these are not done on the spot. We offer free pick-up and drop-off within Calgary for these devices.

What types of payment do you take?

We accept CASH, VISA, MASTERCARD, AMEX, and EMAIL TRANSFER. Receipts are sent via Email or Text.

How do I schedule an appointment?

The best way to schedule is to Email or Text us at 403-667-0937 with your requested date and time. We usually offer same-day repair for iPhones, though one-day notice is appreciated.

Should I back up my device before repair?

We always recommend backing up your device via iTunes/Finder or iCloud before any repair for data safety.

Do you repair water damage?

Yes, though success depends on the severity. If your device gets wet, do not try to power it on. Contact us as soon as possible for a diagnostic.